Privacy Policy
for Wheolabs LLC
1. Who We Are
The organization responsible for the personal information described in this policy is:
Wheonex Solutions LLC
Trading as WheoLabs
7901 4th Street North, #5779
St. Petersburg, Florida 33702
United States
Email: info@wheolabs.com
Website: wheolabs.com
2. Personal Information We May Collect
The personal information we collect depends on how you interact with WheoLabs.
Information you provide directly may include:
• Your first and last name
• Business email address
• Telephone number
• Company or organization name
• Job title or professional role
• Country or general location
• Project requirements, business goals, budgets, and timelines
• Messages submitted through contact, consultation, or support forms
• Meeting and scheduling information
• Information contained in emails, documents, or files you send to us
• Billing, contractual, and transaction information when you become a client
When you use our website, we may also collect limited technical information, including:
• IP address
• Browser and device type
• Operating system
• Pages visited and time spent on the website
• Referring website or source
• Approximate geographic location
• Cookie identifiers and preference settings
• Website performance, error, and security logs
Please do not submit confidential medical records, payment card information, government identification documents, passwords, or other sensitive personal information through our general website forms.
3. How We Collect Information
We may collect personal information:
• Directly from you when you complete a form, send an email, schedule a meeting, or speak with our team
• During the preparation, negotiation, and delivery of professional services
• Automatically through website technologies, server logs, cookies, and similar tools
• From the organization you work for
• From business partners, referral sources, and publicly available professional sources
• Through service providers that support our website, email, scheduling, communications, or project delivery
4. How We Use Personal Information
We may use personal information to:
• Respond to questions, consultation requests, and support enquiries
• Understand your business needs and recommend appropriate services
• Schedule and manage meetings
• Prepare proposals, estimates, contracts, and project plans
• Deliver technology consulting, software development, automation, cloud, web, mobile, and digital services
• Manage client relationships and project communications
• Process invoices and maintain business records
• Operate, maintain, troubleshoot, and secure our website
• Improve website performance, content, and user experience
• Prevent fraud, misuse, unauthorized access, and security incidents
• Comply with legal, regulatory, accounting, and contractual requirements
• Send service-related communications
• Send marketing communications where permitted and where you have not opted out
5. Legal Bases for Processing
Where the GDPR or UK GDPR applies, we process personal information under one or more of the following legal bases:
Contract and pre-contractual steps: when processing is necessary to respond to a project request, prepare a proposal, enter into an agreement, or deliver contracted services.
Legitimate interests: when processing is reasonably necessary to operate and protect our business, respond to professional enquiries, improve our services, maintain business relationships, and prevent misuse, provided those interests are not overridden by your rights.
Consent: when you have actively agreed to a particular use, such as optional marketing communications or non-essential cookies. You may withdraw your consent at any time.
Legal obligation: when processing is required to comply with applicable laws, accounting duties, regulatory requirements, court orders, or other legally binding obligations.
6. Cookies and Similar Technologies
Our website may use essential cookies required for security, functionality, form processing, and preference management.
With your permission, we may also use non-essential cookies or similar technologies to understand website usage, measure performance, and improve our content and services.
Where required by law, non-essential cookies will not be activated until you provide consent. You can accept, reject, or change your choices through the cookie banner or Cookie Preferences tool.
For more information, please read our Cookie Policy.
7. How We Share Personal Information
We do not disclose personal information to unrelated third parties for their independent use unless you authorize us or the disclosure is required by law.
We may share personal information with trusted service providers that help us operate our business, including providers of:
• Website hosting and infrastructure
• Business email and communications
• Contact forms and scheduling tools
• Cloud storage and document management
• Customer relationship and project management systems
• Website security, maintenance, and technical support
• Analytics and performance measurement, where enabled
• Accounting, legal, insurance, and professional advisory services
These providers may process personal information only for the services they perform for us and are expected to protect it appropriately.
We may also disclose information when reasonably necessary to comply with law, enforce an agreement, protect our rights, investigate fraud or security incidents, or complete a merger, restructuring, financing, or sale of business assets.
8. International Data Transfers
WheoLabs works internationally. Depending on the nature of your enquiry or project, personal information may be processed in the United States, the European Union, Pakistan, or other countries where WheoLabs or its service providers operate.
Data protection laws may differ between countries. Where required, we use appropriate contractual, organizational, and technical safeguards for international transfers, such as approved contractual clauses or other legally recognized transfer mechanisms.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on:
• The nature and duration of our relationship with you
• Whether an enquiry becomes a client project
• Contractual, accounting, tax, and legal requirements
• The need to establish, exercise, or defend legal claims
• Security, fraud prevention, and business continuity requirements
• Your consent or request to delete information
When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
10. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access restrictions, authentication controls, secure hosting, software updates, backups, monitoring, and internal procedures.
No website, transmission method, or storage system can be guaranteed to be completely secure. You should therefore avoid sending highly sensitive or confidential information through unencrypted website forms.
11. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of certain processing
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of direct marketing communications
• Lodge a complaint with an applicable data protection authority
• Appeal a decision concerning a privacy request, where provided by law
These rights are not absolute and may be subject to legal exceptions.
To submit a privacy request, email info@wheolabs.com. We may need to verify your identity before completing the request.
12. United States Privacy Rights
Residents of certain United States jurisdictions may have additional privacy rights under applicable state law, including rights to know, access, correct, delete, or obtain a copy of certain personal information.
These rights apply only where the relevant law applies to WheoLabs and to the particular processing activity.
You may submit a request by emailing info@wheolabs.com. We will not discriminate against you for exercising an applicable privacy right.
13. Marketing Communications
We may send business or marketing communications where permitted by applicable law.
You can unsubscribe at any time by using the unsubscribe link in the message or by contacting info@wheolabs.com.
Even if you opt out of marketing, we may continue to send necessary service, contractual, billing, security, or administrative communications.
14. Children’s Privacy
Our website and services are intended for businesses and adult professionals. They are not directed to children, and we do not knowingly collect personal information from children through the website.
If you believe a child has provided personal information to us, please contact info@wheolabs.com so that we can review and, where appropriate, delete it.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and WheoLabs is not responsible for how those third parties collect or use personal information.
We encourage you to review the privacy notice of any external service you use.
16. Changes to This Policy
We may update this Privacy Policy when our services, website technologies, business practices, or legal obligations change.
The latest version will be published on this page with an updated “Last updated” date. Where required, we will provide additional notice of material changes.
17. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:
Wheonex Solutions LLC
Trading as WheoLabs
7901 4th Street North, #5779
St. Petersburg, Florida 33702
United States
Email: info@wheolabs.com
Website: wheolabs.com